What, when, how?

User account related messages

  • user registers
    User gets an email at the email address provided with a link for email address confirmation
  • user requests a resend of confirmation message
    User is resent the email address confirmation message
  • user requests password reset
    User gets an email with a link that allows the user to set a new password
  • user requests unlock account
    User gets an email with a link that allows the user to unlock their account

Training related messages

  • user enrolls successfully to a training
    User gets a welcome message for the training containing information about the training, payment, terms, other instructions
  • user enrolls to a full training's waiting list
    User is informed about being successfully added to the waiting list of full course or training
  • enrollment is cancelled by user
    User receives a confirmation of the enrollment cancellation
  • enrollment is cancelled by admin
    User receives a confirmation of the enrollment cancellation
  • user on waiting list gets a place
    User gets informed that a place became available and they are now enrolled
  • training has ended
    After the last training day the user gets a congratulatory message and an invitation for giving feedback
  • a training is approaching
    Before the first training day the user gets a reminder message and possible additional details and instructions
  • admin sends message to course participants
    admin sends message to course participants

Booking related

  • user makes a successful booking
    User gets booking confirmation, details and possible extra instructions
  • user cancels a booking
    User receives a confirmation of the booking cancellation
  • admin cancels a booking
    User receives a confirmation of the booking cancellation
  • a booking is approaching
    The user gets a reminder message and possible additional details and instructions before an upcoming booking
  • admin sends message to booking owner
    admin sends message to course participants

Payment related

  • user makes a successful payment
  • admin records a payment on-site
  • system imports a bank payment
  • a payment is refunded as store credit


Cookies help us deliver our services. By using our services, you agree to our use of cookies.